(i) At our www.cloud-12.store and our mobile application (hereinafter referred as platform), we can decide the process for crediting the applicable refund/return against the various acceptable conditions, If the payment for order was done from your side then a refund/return for such payment will be processed to your original payment method.

(ii) Customer may make the refund/return request within 24 hours from the receipt of Products, if product(s) so delivered is/are not as per the ordered quantity, agreed specifications and/or found defective in nature. Further, the refund/return request can not be made beyond the aforesaid period of 24 hours. We shall not accept the refund/return request from the customer after expiration of the aforesaid time period. We require the images of the product/ images of box/ received invoice along with query for the product/ products under refund/return request therefore you will share the same in original conditions to us on our below mentioned email within 24 hours of products delivery:-Email:- cannapurepvtltd@gmail.in

It is noted that after inspecting the conditions of the delivered products through images it will be decided whether the return shall be initiated or refund shall be initiated, after getting the internal management approval. 

(iii) If you have selected Cash on Delivery and order has been delivered. It is noted that if the delivered orders is not matched as per the conditions mentioned above (ii) then above clause (i) and (ii) shall come into effect.

In case any consignment is R.T.O./in Transit/damaged/lost/misrouted/ confirmed by L.S.P. (After validation by the internal Team, a Refund can be initiated within 24 hours)

In case any consignment is wrong/not as per specification/damaged etc. delivered to the Consumers. Consumers may place the refund request within 24 hours from the date of delivery (After validation by the internal Team, Refund can be initiated, within 24 hours.

Within 24 working hours, the refund will be initiated and it will take upto 7-10 working days to reflect into your original source account it may vary from time to time.

Refunds will be issued to the original payment method used for the purchase.

If you have any questions about our refund policy or need assistance, please contact our customer support at customersupport@cloud-12.store

Please note that our refund policy may be subject to change. It is your responsibility to review the policy before making a purchase.

Cannapure Pvt Ltd. reserves the right to make the final decision on all refund requests